Frequently Asked Questions
Product & Ingredients
What is defined?
It's a coffee. Every serving is a proper coffee that also brings collagen or creatine, MCT and a whole-food greens blend. It's the drink you were already going to have, doing a lot more for you.
What collagen options are there?
We offer bovine collagen.
Are there allergens or dairy I should know about?
Defined is formulated without wheat, dairy, egg, or peanut-containing ingredients.
How much caffeine is in it?
Our coffee blends contain a moderate dose of caffeine, comparable to a standard cup.
What can I add to my coffee?
Most people enjoy it with hot or cold water, or your milk of choice — see our recipes page for more ideas.
How to use it
How do I make it?
Add a scoop to hot or cold water or milk, mix or froth, and enjoy.
How long does a pouch last?
A standard pouch lasts around a month at one serving per day.
When and how should I drink it?
Most people enjoy defined first thing in the morning, as a replacement for their usual coffee.
Can I have more than one serving a day?
Yes, though we recommend starting with one serving to see how it fits your routine.
Can I drink it if I'm pregnant or breastfeeding?
Please check with your doctor before adding any new supplement to your routine.
Does it expire?
Yes — check the best-before date printed on your pouch.
How do I clean my Glass Bottle?
Hand wash with warm soapy water; it is not dishwasher safe.
Orders & Shipping
How does the subscription work?
Choose a Flexible Plan at checkout to save 20% and receive your order automatically each month.
What comes in the starter pack?
A starter pack includes your first pouch plus the accessories needed to make it — a storage tin, glass bottle, and frother.
How do I track my order?
A tracking link is emailed to you as soon as your order ships.
How can I change my delivery date or cadence?
Manage this any time from your subscription portal.
How do I update my billing information?
Update your card details from your subscription portal.
How do I cancel my subscription?
You can cancel any time from your subscription portal, no questions asked.
Can I pause, skip or cancel?
Yes — all three are available from your subscription portal at any time.
Where do you ship from?
We ship from our fulfilment centre in Turkey.
How long will it take to receive my order?
Standard delivery typically takes 2–4 business days.
How can I unsubscribe from emails?
Use the unsubscribe link at the bottom of any of our emails.
Something isn't right with my order. What do I do?
Contact our Help Center and we will sort it out.
Do you have a wholesale or B2B program?
Yes — reach out to our Partnerships team for details.
How can I contact your Partnership team?
See our Partnership page for how to get in touch.
How can I contact your Affiliates team?
See our Partnership page for how to get in touch.